My experience with chat actually began in graduate school as a means to complete a group project for an online class. Communicating as a group via chat was challenging, primarily because of the necessary coordination of schedules for each member of the group to be at a computer at the same time. Sometimes we also experienced a delay or overlap in the flow of conversation due to the timing of when posts were displayed.
At this time my library does not offer chat/IM services, although I think we have in the past. Based on our current user population and my perception of their library usage, I don't think we would have significant reason to resume this service in the near future.
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